We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


The Freddy Self-service bot supports a wide variety of input options that you can make use of which includes but is not limited to:    

  • Alphanumeric input
  • Articles
  • Buttons
  • Carousels
  • Custom
  • Date 
  • Dropdowns
  • Feedback
  • File & image
  • Number
  • Text fields
  • Time
  • Customer details (Email, language, name, phone number)


You can read more about the different input options here.


You can also deploy bots on other channels. Depending on the channel in which you are deploying the widget, the input options will also change. Here's a quick overview of the different input options available across the different channels where you can deploy the bot.



FeaturesConversations widgetSelf-service widgetMessaging channels
(Facebook, WhatsApp, LINE, ABC)
API CallsSupportedSupportedSupported
ArticlesSupportedSupportedNot supported
ButtonsSupportedSupportedNot supported
CampaignsSupported
Not supported
Not applicable
CarouselsNot supported
SupportedNot supported
Date and time pickerNot supported
Supported
Not applicable
DropdownsNot supported
Supported
Not supported
FlowsSupported
Supported
Supported
Files, video, and audioNot supportedSupported
Not supported
ImagesSupported
Supported
Supported
Live chatSupported
Supported
Supported
RatingNot supported
Supported
Not applicable
Text fields & URL inputsSupported
Supported
Supported
TopicsSupported
Not supported
Not applicable
Typical response timeSupported
Not supported
Not supported
Typing indicatorSupported
Not supported
Not supported
Widget actionsNot supported
Supported
Not applicable




Note: Features marked as not applicable are not technically supported in the respective channels. For example, the widget actions are not technically supported in messaging channels.

We shall start offering those features if they are available those channels.