1. Getting started with bots 1

• A - Z of the bot builder

2. The basics of building your first bot 12

• How to build a simple bot flow with the bot builder
• Configuring dialogs in the bot builder
• What are the different input options available in the bot builder?
• Using Multiselect in your bot conversation
• Configuring conditional flows in the bot builder

See all 12 articles

3. Advanced configurations 10

• Languages supported by the bot builder - chatbot flows
• Configuring multilingual answers & flows for your chatbots
• Deploying multilingual flows with the bot builder
• Setting up your API Library in the bot builder
• Making use of custom and default properties in the bot builder

See all 10 articles

4. Choosing the right widget 5

• What are the differences between using the self-service widget and the conversations widget?
• A quick introduction to the self-service widget
• What are the input options offered by the bot builder?
• Customizing your self-service widget
• A quick introduction to the conversations widget

5. Channels & Integrations 7

• Assigning a bot conversations to your agents
• Deploying bots on your website
• Deploying your bots on your Topics
• Deploying your chatbots on WhatsApp
• Deploying your chatbots on your mobile apps

See all 7 articles

6. Analytics, Conversations, & Reporting 8

• An introduction to bot performance analytics
• API's - Overview & Performance report
• Conversation settings in the chatbot builder
• Conversations in the chatbot builder
• Custom reports for the bot builder

See all 8 articles

7. FAQs for the bot builder 3

• How to create separate bot flows for customers and visitors
• Bot session FAQs
• Bot builder FAQs