Getting started with bots 1

• A - Z of the bot builder

The basics of building your first bot 11

• How to build a simple bot flow with the Freshchat bot builder
• Configuring dialogs in the bot builder
• What are the different input options available in the Freshchat bot builder?
• Using Multiselect in your bot conversation
• Configuring conditional flows in the bot builder

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Advanced configurations 8

• Languages supported in the Freshchat bot builder
• Configuring multilingual support for your chatbots
• Deploying multilingual chatbots with the bot builder
• Setting up your API Library in the bot builder
• Making use of custom and default properties in the Freshchat bot builder

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Choosing the right widget 3

• What are the differences between using the self-service widget and the conversations widget?
• What are the input options offered by the Freshchat bot builder?
• Customizing your self-service widget

Channels & Integrations 9

• A quick introduction to the conversations widget
• A quick introduction to the self-service widget
• Assigning a bot conversations to your agents on Freshchat
• Deploying bots on your website
• Deploying your bots on your Freshchat Topics

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Analytics, Conversations, & Reporting 7

• An introduction to bot performance analytics
• API's - Overview & Performance report
• Conversations in the chatbot builder
• Custom reports for the Freshchat bot builder
• Measuring KPIs for your bots

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Freshchat bot builder FAQs 3

• How to create separate bot flows for customers and visitors
• Bot session FAQs for the Freshchat bot builder
• Freshchat bot builder FAQs