Automations

Automate conversation assignment with Assignment Rules, IntelliAssign and Message Channels.

• Assign Conversations to Agents

  Thu, 12 Aug, 2021 at 10:38 AM
• What are Assignment Rules in Freshdesk Messaging?

  Thu, 12 Aug, 2021 at 10:46 AM
• What is IntelliAssign in Freshdesk Messaging?

  Thu, 12 Aug, 2021 at 11:02 AM
• What are Topics in Freshdesk Messaging?

  Thu, 12 Aug, 2021 at 4:02 PM
• Send proactive messages and engage your customers

  Thu, 12 Aug, 2021 at 4:04 PM
• Triggered Messages in Freshdesk Messaging

  Thu, 12 Aug, 2021 at 4:12 PM
• Targeted Messages with Freshdesk Messaging

  Thu, 12 Aug, 2021 at 4:17 PM
• Email Campaigns

  Tue, 10 Aug, 2021 at 2:54 PM
• Advanced Automations

  Tue, 10 Aug, 2021 at 3:03 PM
• Placeholders for Advanced Automations

  Tue, 10 Aug, 2021 at 3:06 PM