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If you’ve signed up for Freshdesk Messaging before April 29, 2021,
read the old articles.
Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up after
April 29, 2021, continue reading.
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Freshdesk Messaging Analytics
Chat Analytics
7
How to create a report in chat analytics?
Conversation metrics in chat analytics
Messages metrics in chat analytics
Chat availability metrics in chat analytics
How can I fetch the raw data of my chats?
See all 7 articles
Bot Analytics
17
An introduction to bot performance analytics
API's - Overview & Performance
API's - Overview & Performance report
Conversation settings in the chatbot builder
Conversations in the chatbot builder
See all 17 articles
Bot Session Consumption
1
Session Analytics
