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You can understand the efficiency and performance of your chatbot with bot performance analytics. You can analyze the number of messages exchanged in a bot conversation, the number of API calls triggered, and also get a deep dive into the conversations as a whole - in terms of their type and properties. You can also find out which of your chatbots has the highest conversation completion/success rate, along with a breakdown of how your visitors interact throughout the chatbot flow.

To monitor your bot's performance, Click on Reports > Bot Performance in your Freshdesk Messaging account.

Curated Reports

Curated reports provide you with a 360 view of your chatbots’ performances. You can keep track of the metrics that are most relevant to your business use case. It also provides the essential information you need, so you can optimize your chatbot flows to enable better customer experiences.


What it tells you

Messages in-depth 

Overview of the number of messages sent by the chatbot, customer, and agents.

Conversations in-depth 

Overview of all the conversations and the related properties like status, source, and chatbot type.

APIs - Overview and Performance

Overview of the number of API calls triggered, categorized by properties, and performance.


Custom Reporting

Custom reporting in Freshbots’ Analytics lets you build reports unique to your business use-case with minimal effort. Pick the metrics you want to be displayed, apply the required filters, and employ the necessary dimensions to analyze your data. Learn how to build your report.