We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Priority Inbox helps agents respond to conversations starting from the top of their view, without having to think through and select which conversation needs attention.

It helps in maintaining a good average first response time and response time for your customers without agents and supervisors having to consciously look at the metric, assign or pick conversations.

It also highlights the time for which the conversations have been waiting, to add to a sense of urgency in responding to them.