We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You could make use of agent: {hideName: false} as part of the config to hide both the Agent and Bot Name. 

You can set it to true to hide the agent's name. This would be replaced by the App Name you had configured under Admin > Account Settings >App Name.

For widget customisations check our developers portal here: https://developers.freshchat.com/#customisation-wgt