General FAQs

List of domains to whitelist to start using Freshchat
Here are the list of domains you have to whitelist at your end to start using Freshchat: *.freshchat.com *.freshdesk.com *.freshsales.com *.webpush.fres...
Thu, 27 Dec, 2018 at 3:25 PM
What is the size for the profile picture?
The picture resolution for profile picture is 512px x 512px. If the image you upload is of a different size, then the image will be adjusted to fit the size...
Wed, 2 Jan, 2019 at 12:17 PM
How do I hide the freshchat widget on certain pages of my website?
You can hide the freshchat widget on certain pages by using the below code under the <BODY> tag. <script> window.fcWidget.init({ "confi...
Wed, 2 Jan, 2019 at 1:00 PM
Bot is not sending messages as per the bot flow. Why?
The bot is triggered only for new users. The bot skips flow if the user doesn’t reply within two minutes. Thus the bot won’t be able to collect information ...
Wed, 2 Jan, 2019 at 1:02 PM
Unable to convert Freshchat conversation into Freshdesk ticket
Please check whether the Freshdesk account is integrated correctly. Try to Sync Fields from Freshdesk again in case you made any changes to the Freshdesk la...
Wed, 2 Jan, 2019 at 1:05 PM
How can I change my Freshchat account Admin?
Send an official request to support@freshchat.com requesting for account Admin change. We'll change it for you from our end.
Wed, 2 Jan, 2019 at 1:07 PM
How to disable push notifications for customers?
You can use the following code to disable push notifications for your customers. <!--Paste this code within <HEAD>--> <script src="h...
Wed, 2 Jan, 2019 at 1:09 PM
Will the Freshchat widget work when my website is down?
Freshchat loads within the iframe of your website. So it cannot be pulled from an external source when your site is down. Loading the freshchat widget async...
Wed, 2 Jan, 2019 at 2:11 PM
Can I have multiple business hours settings?
Business hours feature is available only from Estate plan. But Groups and Assignment Rules can be used instead for the incoming chats which is available fro...
Wed, 2 Jan, 2019 at 2:18 PM
Can I remove the “powered by freshchat“ from the chat widget?
We’re a relatively young and growing business and would love to have your brand’s support in spreading our philosophy. That being said, we would like to...
Wed, 2 Jan, 2019 at 2:19 PM