General FAQs

How do I customise the Chat Widget icon?
You would be able to use a custom image or text instead of the default chat bubble by customising the widget code. You could refer to the sample widget code...
Thu, 4 Apr, 2019 at 12:14 PM
List of domains to whitelist to start using Freshchat
Here are the list of domains you have to whitelist at your end to start using Freshchat: *.freshchat.com *.freshdesk.com *.freshsales.com *.webpush.fres...
Fri, 19 Jul, 2019 at 3:36 PM
What is the size for the profile picture?
The picture resolution for profile picture is 512px x 512px. If the image you upload is of a different size, then the image will be adjusted to fit the size...
Wed, 2 Jan, 2019 at 12:17 PM
How do I hide the Agent & Bot Name?
You could make use of agent: {hideName: false} as part of the config to hide both the Agent and Bot Name.  You can set it to true to hide the agent...
Mon, 18 Mar, 2019 at 5:21 PM
How do I hide the freshchat widget on certain pages of my website?
You can hide the freshchat widget on certain pages by using the below code under the <BODY> tag. <script> window.fcWidget.init({ "confi...
Wed, 2 Jan, 2019 at 1:00 PM
How do I change the change the Freshchat widget colour and Messenger Background?
You would be able to change the Freshchat widget colour from under Settings-->Web Messenger-->Appearance. You could also have this done by customising...
Wed, 21 Feb, 2018 at 6:45 PM
Bot is not sending messages as per the bot flow. Why?
The bot is triggered only for new users. The bot skips flow if the user doesn’t reply within two minutes. Thus the bot won’t be able to collect information ...
Wed, 2 Jan, 2019 at 1:02 PM
Unable to convert Freshchat conversation into Freshdesk ticket
Please check whether the Freshdesk account is integrated correctly. Try to Sync Fields from Freshdesk again in case you made any changes to the Freshdesk la...
Wed, 2 Jan, 2019 at 1:05 PM
How can I change my Freshchat account Admin?
Send an official request to support@freshchat.com requesting for account Admin change. We'll change it for you from our end.
Wed, 2 Jan, 2019 at 1:07 PM
I have GCM project but Freshchat allows only FCM key, Do I have to create a new FCM project?
Google project should be imported into Firebase. You can use the new firebase server key and still retain you old server / client implementations
Thu, 4 Apr, 2019 at 12:18 PM