We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

When you have content on specific topics added as an FAQ articles in Freshchat you can directly share it with your customers in a conversation. You can make use of the insert FAQ option in the reply text editor and search for the FAQ or select it from the list of categories and click Send.