We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

The web messenger in Freshchat also known as the conversations widget, is used to deliver a convenient and contextual conversational messaging experience for customers. The web messenger loads within an iframe on  your website. So it cannot be pulled from an external source when your site is down.

You can loading the Freshchat web messenger asynchronously. This loads the widget without any dependance on the website.

The asynchronous code also reduces the load time of the site.