We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

This is probably because you might have used a debit card for your payment. You can pay using your credit card or Paypal account. If you have any queries, please write to support@freshchat.com and our billing team would help you out.