If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
With Freshchat 's Localization feature, your agents can use the Agent Interface in their preferred language. Agents can update their preferences in Admin > Profile Settings > Preferred Language.
Supported languages
The Agent interface can be viewed in the following languages.
Locale name (in English)
Locale code (Mapped in Freshchat )
Arabic
ar
Catalan
ca
Chinese Mainland
zh-cn
Chinese Simplified
zh-tw
Czech
cs
Danish
da
Dutch
nl
English
en-us
Estonian
et
Finnish
fi
French
fr
German
de
Hebrew
he
Hindi
hi
Hungarian
hu
Indonesian
id
Italian
it
Japanese
ja
Korean
ko
Latvian
lv
Malay
ms
Norse
no
Polish
pl
Portuguese - Brazil
pt-br
Portuguese - Portugal
pt-pt
Russian
ru
Slovak
sk
Slovenian
sl
Spanish
es
Spanish Mexico
es-mx
Swedish
sv
Thai
th
Turkish
tr
Ukrainian
uk
Vietnamese
vi
Welsh
cy
Note: Freshchat localization has Right-To-Left (RTL) support for Arabic and Hebrew languages.
