Localize Freshchat in multiple languages
For FAQs and Message channels we currently support the following languages.
Spanish - Latin America
Portuguese - Brazil
Language Settings (for Message Channels and FAQs)
Break the language barrier with Freshchat’s multilingual feature. Provide self-service support to your customers and prospects in the language they speak and make them feel at home.
Before adding a new language, set the default (primary) language for your Freshchat account. This should be the most common language spoken by your customers. It’ll also be a fallback language (the language they’ll see) if their browser is set to a language Freshchat doesn’t support.
The language that you set here is for Message Channel and FAQ translations.
How to add languages
Go to Settings > Languages
Set a primary language and then add other languages by clicking on ‘Add a language’ and selecting the language from the drop-down.
Important Note: Primary language can be set only once. You cannot change it later.
By default newly added languages are disabled. You have to enable it by switching the toggle to the right.
Now you can translate FAQs and message channels in the languages you added here.