Localize Freshchat in multiple languages


You can localize the Freshchat messenger and team member interface to work in multiple languages. You can also have Message Channels and FAQs in multiple languages.


For FAQs and Message channels we currently support the following languages.


Code

Language    

Code

Language

Code

Language

Code 

Language

ar

Arabic

en

English

lv

Latvian

sl

Slovenian

ca

Catalan

et

Estonian

no

Norwegian

es

Spanish

zh_HANS

Chinese (Simplified)

fi

Finnish

pl

Polish

es-LA

Spanish - Latin America

zh_HANT

Chinese (Traditional)

fr

French

pt

Portuguese

sv

Swedish

cs

Czech

hu

Hungarian

pt-BR

Portuguese - Brazil

th

Thai

da

Danish

id

Indonesian

ro

Romanian

tr

Turkish

nl

Dutch

it

Italian

ru

Russian

uk

Ukranian

de

German

ko

Korean

sk

Slovak

vi

Vietnamese



Language Settings (for Message Channels and FAQs)


Break the language barrier with Freshchat’s multilingual feature. Provide self-service support to your customers and prospects in the language they speak and make them feel at home.


Before adding a new language, set the default (primary) language for your Freshchat account. This should be the most common language spoken by your customers. It’ll also be a fallback language (the language they’ll see) if their browser is set to a language Freshchat doesn’t support. 


Note

The language that you set here is for Message Channel and FAQ translations.


How to add languages


Go to Settings > Languages


Set a primary language and then add other languages by clicking on ‘Add a language’ and selecting the language from the drop-down.




Important Note: Primary language can be set only once. You cannot change it later.



By default newly added languages are disabled. You have to enable it by switching the toggle to the right.



Now you can translate FAQs and message channels in the languages you added here.