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Configure Freshdesk Messaging in multiple languages


Break the language barrier with Freshdesk Messaging’s Multilingual feature. Provide self-service support to your customers and prospects in the language they speak and make them feel at home.


This feature enables you to customize Topics and FAQs in multiple languages. These languages can be added or removed in language settings.


The supported languages are,


Language

Arabic

Catalan

Chinese (Simplified)

Chinese (Traditional)

Czech

Danish

Dutch

German

English

Estonian

Finnish

French

Hungarian

Indonesian

Italian

Korean

Latvian

Norwegian

Polish

Portuguese

Portuguese - Brazil

Romanian

Russian

Slovak

Slovenian

Spanish

Spanish - Latin America

Swedish

Thai

Turkish

Ukranian

Vietnamese

Hindi

Hebrew

Khmer

Malay

Japanese


Before adding a new language, set the default (primary) language for your Freshdesk Messaging account. This should be the most common language spoken by your customers. It will also be the default language if their browser is set to a language that Freshdesk Messaging doesn’t support.



Note: The language that you set here is for Topics and FAQ translations


Add Languages


Go to Admin > Languages


Set a primary language, then add other languages by clicking ‘Add a language’ and select the language from the drop-down.



Important Note: Primary language can be set only once. You cannot change it later.


By default, newly added languages are disabled. You have to enable it by switching the toggle to the right.



FAQs and Topics can now be translated in the enabled languages.


Note: You can localize the messenger and agent interface to work in multiple languages