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    If you’ve signed up for Freshchat before April 29, 2021, read the old articles. Freddy_arrow
    Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
    April 29, 2021, continue reading.
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    If you’ve signed up for Freshdesk Messaging after April 29, 2021, read the new articles. Freddy_arrow
    Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up before
    April 29, 2021, continue reading.
    Solution home Features in Freshdesk Messaging

    Self-service

    • Create useful FAQ articles and help customers self-service with Freshdesk Messaging
      Thu, 12 Aug, 2021 at 10:17 PM
    • What is the Hallway Lead Bot?
      Thu, 12 Aug, 2021 at 10:17 PM
    • Multilingual Freddy Answer
      Thu, 12 Aug, 2021 at 10:17 PM
    • Setting up a pre-chat form on Freshdesk Messaging
      Thu, 12 Aug, 2021 at 10:17 PM
    • Freddy and Freshdesk Messaging Bots
      Thu, 12 Aug, 2021 at 10:22 PM
    • Freddy Custom Flows
      Thu, 12 Aug, 2021 at 10:23 PM
    • Provide instant, precise answers 24/7 with Freddy Answers
      Thu, 12 Aug, 2021 at 10:23 PM
    • Freddy Answers learning sources
      Thu, 12 Aug, 2021 at 10:24 PM
    • Multilingual Custom Flows
      Thu, 12 Aug, 2021 at 10:17 PM
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