If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
Freddy and Freshchat Bots
Modified on: Thu, 20 Aug, 2020 at 9:23 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Freddy is the Freshworks’ AI engine that powers our bots - Freddy Answers and Freddy Custom Flows. It powers all the AI and ML capabilities in the chatbots like analysing email and chat conversations, detecting intent, suggesting example questions, engaging in small talk, and detecting gibberish content. You can read more about how this works in the articles below.
Learn more about our bots here:
Freddy Answers - Gives instant, precise answers to your customer's questions helping with instant resolutions and happier customers.
Freddy Custom Flows - Build, design, and launch custom bot conversations. Proactively engage, ask the right questions, qualify leads, book meetings, onboard new users and more with Custom Flows.
| Note | Freddy AI is available as an add-on from Sprout plan. Freddy Answers and Custom Flows are available natively as part of Freshchat's Forest plan. |
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