Note: Custom flow and answer bots are no longer being actively maintained. It is recommended to transition to the improved bot builder, enriched with the latest Freddy Self Service features. Learn more.

Freddy is the Freshworks’ AI engine that powers our bots - Freddy Answers and Freddy Custom Flows. It powers all the AI and ML capabilities in the chatbots like analyzing email and chat conversations, detecting intent, suggesting example questions, engaging in small talk, and detecting gibberish content. You can read more about how this works in the articles below.

Learn more about our bots here:

• Freddy Answers - Gives instant, precise answers to your customer's questions helping with instant resolutions and happier customers. 
  
  

• Freddy Custom Flows - Build, design, and launch custom bot conversations. Proactively engage, ask the right questions, qualify leads, book meetings, onboard new users and more with Custom Flows.