Freddy is the Freshworks’ AI engine that powers our bots - Freddy Answer Bot and Freddy Custom Bot. It powers all the AI and ML capabilities in the chatbots like analysing email and chat conversations, detecting intent, suggesting example questions, engaging in small talk, and detecting gibberish content. You can read more about how this works in the articles below.


Learn more about our bots here:


  • Freddy Answer Bot - Gives instant, precise answers to your customer's questions helping with instant resolutions and happier customers. 

  • Freddy Custom Bot - Build, design, and launch custom bot conversations. Proactively engage, ask the right questions, qualify leads, book meetings, onboard new users and more with Custom Bots.


NoteFreddy AI is available as an add-on from Sprout plan. Freddy Answer and Custom Bots are available natively as part of Freshchat's Forest plan.