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    If you’ve signed up for Freshchat before April 29, 2021, read the old articles. Freddy_arrow
    Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
    April 29, 2021, continue reading.
    Freddy icon
    If you’ve signed up for Freshdesk Messaging after April 29, 2021, read the new articles. Freddy_arrow
    Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up before
    April 29, 2021, continue reading.
    Solution home Freshdesk Messaging Analytics

    Bot Analytics

    Keep improving your bots with powerful reports available out of the box, with custom reports that you can create, and with the Conversations menu to track your customers' interactions with your bots.

    • An introduction to bot performance analytics
      Sun, 15 Aug, 2021 at 2:40 PM
    • API's - Overview & Performance
      Thu, 4 Feb, 2021 at 11:41 AM
    • API's - Overview & Performance report
      Sun, 15 Aug, 2021 at 2:41 PM
    • Conversation settings in the chatbot builder
      Wed, 5 Jan, 2022 at 1:22 PM
    • Conversations in the chatbot builder
      Sun, 15 Aug, 2021 at 2:41 PM
    • Conversations In-depth
      Wed, 3 Feb, 2021 at 10:26 PM
    • Custom reports for Freddy Self-service
      Tue, 1 Sep, 2020 at 1:04 PM
    • Custom reports for the bot builder
      Sun, 15 Aug, 2021 at 2:42 PM
    • Exporting data about your bot behavior
      Tue, 17 May, 2022 at 6:25 PM
    • Exporting data to your AWS
      Tue, 17 May, 2022 at 6:29 PM
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