How to enable Priority Inbox for my account?
Modified on: Wed, 5 Sep, 2018 at 11:07 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
It is team member specific and everyone will have to enable it individually.
To enable Priority Inbox, simply pick the first icon from the two on top of the conversation inbox
You can order them by First response due, Response due and No Response Due as well
Did you find it helpful?
Can you please tell us how we can improve this article?