Add FAQs to replies
Modified on: Thu, 31 Jan, 2019 at 5:06 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When you have content on specific topics added as an FAQ articles in your Freshchat account, you can directly share it with your customers in a conversation. You can make use of the insert FAQ option in the reply text editor and search for the FAQ or select it from the list of categories and click Send.
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