Overview

How to resolve a conversation?

How to reopen a conversation?

How to resolve multiple conversations at once?


How to resolve a conversation?


Once a conversation is complete, you can resolve the conversation to move it into the Resolved conversations view.


To resolve a conversation,

  • Click Resolve



Once you resolve a conversation, it’ll be visible in the Resolved conversations view.


How to reopen a conversation?


You can also reopen a resolved conversation, if the need arises.

  • Click Reopen



Bulk Actions

How to resolve multiple conversations at once?


You can select multiple conversations at once and resolve, reply, and assign it to a group/team member.

  • Click Select All or select the conversations individually