How to resolve a conversation?

Once a conversation is complete, simply click 'Resolve' to resolve it. Once you resolve a conversation, it’ll be visible in the Resolved conversations view.

How to reopen a conversation?

You can also reopen a resolved conversation if the need arises by clicking 'Reopen'.

Bulk Actions - How to resolve multiple conversations at once?

You can Select All or select multiple conversations and resolve, reply to, and assign them to a group/team member.