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Multi-Account Login enables you to switch between different Freshdesk Messaging accounts with a single click. Use a single email ID for all your Freshdesk Messaging (formerly Freshchat) accounts.


For example, consider the following scenario. A business offering three SaaS products has three different Freshdesk Messaging accounts for each Agent handling customer support for the products. Every time an agent wants to switch accounts, he/she has to logout and login manually using their email alias. With multi-account login, the agent can now use a single email ID to operate every app account.


To switch between apps (accounts),

  1. Click your name. A pop-up appears.
  2. Under Switch Apps, you can find the different accounts you are a part of.
  3. Click the app account you want to switch to.