We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Multi-Account Login enables you to switch between different Freshdesk Messaging accounts with a single click. Use a single email ID for all your Freshdesk Messaging (formerly Freshchat) accounts.
For example, consider the following scenario. A business offering three SaaS products has three different Freshdesk Messaging accounts for each Agent handling customer support for the products. Every time an agent wants to switch accounts, he/she has to logout and login manually using their email alias. With multi-account login, the agent can now use a single email ID to operate every app account.
To switch between apps (accounts),
- Click your name. A pop-up appears.
- Under Switch Apps, you can find the different accounts you are a part of.
- Click the app account you want to switch to.