If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
What are the steps that Freshchat has taken to be GDPR compliant?
Modified on: Thu, 13 Sep, 2018 at 10:32 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
- Introduced Data Processing Addendum (DPA)
- Updated Terms of Service and Privacy Policy to include GDPR provisions
- Introduced new features in Freshchat to comply with the requirements under GDPR
- Undertook security measures to be GDPR complaint
- Option to host customer data in the EU data center for EU customers
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