GDPR FAQs

Updates to Terms of Service and Privacy Policy
In accordance with GDPR regulations, Freshchat has updated Terms of Service ("ToS") and Privacy Notice ("Notice"). This will be effectiv...
Thu, 13 Sep, 2018 at 10:32 PM
What are the steps that Freshchat has taken to be GDPR compliant?
Introduced Data Processing Addendum (DPA) Updated Terms of Service and Privacy Policy to include GDPR provisions Introduced new features in Freshchat to ...
Thu, 13 Sep, 2018 at 10:32 PM
As a GDPR-compliant business, what options has Freshchat made available to me as a customer?
To help customers achieve GDPR compliance, Freshchat has introduced the following new features. At a broader account level, account admins will have the...
Thu, 13 Sep, 2018 at 10:32 PM
I have the Freshchat messenger integrated on my website. How do I make sure that I get consent from my customers before collecting their data/storing cookies on Freshchat?
If you prefer to get user consent for collecting their data or storing any cookies onFreshchat, we recommend you don’t load the Freshchat widget until the u...
Thu, 13 Sep, 2018 at 10:33 PM
How will Freshchat handle users’ right to be forgotten? Can I delete a user’s personal data on Freshchat?
Yes, this is possible. Follow the steps below: Go to Settings Click GDPR under Security and Compliance Click Users In the search bar, search for an ...
Thu, 13 Sep, 2018 at 10:33 PM
How can I export a user’s data?
Go to Settings Click GDPR under Security and Compliance Click Users In the search bar, search for an user by their name, email address, or other identif...
Tue, 19 Mar, 2019 at 11:31 AM
How do I delete my account?
Send an email from your account admin ID to support@freshchat.com to delete your account.
Thu, 13 Sep, 2018 at 10:33 PM
In case a user doesn’t want to be tracked on my website, how does Freshchat enable me to achieve this?
The following Freshchat messenger/widget code needs to be used based on what’s permitted by the end user to track: Adding the Freshchat web messenger c...
Thu, 13 Sep, 2018 at 10:34 PM
Do I need to move my data to an EU based data center to be GDPR compliant?
GDPR does not require EU personal data to stay in the EU, nor does it place any new Requested Data restrictions on transfer of personal data outside the EU....
Thu, 13 Sep, 2018 at 10:34 PM