How will Freshchat handle users’ right to be forgotten? Can I delete a user’s personal data on Freshchat?
Modified on: Thu, 13 Sep, 2018 at 10:33 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Yes, this is possible. Follow the steps below:
- Go to Settings
- Click GDPR under Security and Compliance
- Click Users
- In the search bar, search for an user by their name, email address, or other identifiers
- Click Forget User
User details like user properties, user information, conversations with the users, and their events timeline / website navigation path will be deleted.
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