In case a user doesn’t want to be tracked on my website, how does Freshchat enable me to achieve this?
Modified on: Thu, 13 Sep, 2018 at 10:34 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
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The following Freshchat messenger/widget code needs to be used based on what’s permitted by the end user to track:
- Adding the Freshchat web messenger code below will allow apps to block all the
i) page transitions events (this is triggered when a webpage from the same website is visited) and
ii) all custom events
window.fcSettings = {config: {
disableEvents: true}
}
- Adding the Freshchat web messenger code below will allow apps to block only page transition events
window.fcSettings = {
config: {disablePageTransition: true
}}
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