We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
No, we don't have Agent to Agent chat in Freshdesk Messaging. Agents can interact in a conversation among themselves through Private Notes which are not visible to customers.