We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
You can integrate your Freshdesk Messaging (formerly Freshchat) with Freshdesk Support Desk account. Please check whether the Freshdesk account is integrated correctly. Try to Sync Fields from Freshdesk again in case you made any changes to the Freshdesk labels or fields.