We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
You can integrate your Freshdesk Messaging account with your Facebook page. The messages sent on Facebook Messenger can be pulled into Freshdesk Messaging as conversations. However, resolving a conversation in Freshdesk Messaging does not resolve it on Facebook.