I’m not able to log in and I’m stuck on the loading screen of Freshchat
Modified on: Wed, 2 Jan, 2019 at 6:49 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Clearing Cache and cookies in the browser settings would solve this issue. However, if you wish to clear the cookies for the Freshchat webpage alone, please follow the steps below.
Clearing Cache in inspect element:
This is done if the agent has trouble logging in. They can go to web.freshchat.com and right click and select inspect element-->Application Tab-->Clear storage.
This method clears the cache and cookies just for the freshchat website so that the user need not worry about losing saved data or passwords for other websites.
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