I need the chat widget to open when the user clicks on a link on my website instead of clicking directly on the chat widget icon.
Modified on: Wed, 2 Jan, 2019 at 6:57 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Please add this code to the <BODY> tag for creating a button in your website for the freshchat widget.
<button onclick="window.fcWidget.open();window.fcWidget.show();">Chat with us</button>
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