We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


There can be many Admins for an account but only one Account Admin. Only the Account Admin will be able to make changes to the account billing and plan changes. In order to view the billing details in Admin, you should be an Account Admin.


For more information on the different types of users in Freshdesk Messaging , checkout this support article.