What is the difference between an Admin and an Account Admin?
Modified on: Mon, 2 Nov, 2020 at 6:44 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you’ve signed up for Freshchat after April 9, 2021, read the new articles
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before April 9, 2021, continue reading.
If you’ve signed up for Freshchat before April 9, 2021, read the new articles
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after April 9, 2021, continue reading.
There can be many Admins for an account but only one Account Admin. Only the Account Admin will be able to make changes to the account billing and plan changes. In order to view the billing details in Admin, you should be an Account Admin.
For more information on the different types of users in Freshchat, checkout this support article.
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