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Average Response time is calculated as the median of the response time of all the chat conversations. The response time that is displayed in the chat widget is the 90th percentile measure and it can also be viewed on the Admin Dashboard.
What is Response Time and how is it calculated?
Average Response time is calculated as the median of the response time of all the chat conversations. The response time that is displayed in the chat widget is the 90th percentile measure and it can also be viewed on the Admin Dashboard.