Is it possible to trigger different bots based on business hours?
Modified on: Thu, 12 Mar, 2020 at 1:49 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Yes. Customers can choose to trigger or not trigger a custom bot in or outside Business Hours. They can enable this setting under Topics > Select the name of the Topic > Trigger bot flow.
Did you find it helpful?
Can you please tell us how we can improve this article?