We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Yes. Customers can choose to trigger or not trigger a custom bot in or outside Business Hours. They can enable this setting under Topics  > Select the name of the Topic > Trigger bot flow.