Placeholders for Advanced Automation


You can now automate Advanced Automations even further with placeholders.


Advanced Automations has a special set of additional placeholders that you can use only with it.


To know more about placeholders in Freshchat click here


List of Placeholders specific only to Advanced Automations


Placeholders

Description

channel.id

The ID of the channel

channel.name

Name of the channel

group.id

The ID of the group

group.description

Short description about the group

group.name

Name of the group

conversation.app_id

The ID of your Freshchat account

conversation.assigned_agent_id

The ID of the agent who is assigned to the conversation

conversation.assigned_group_id

The ID of the group which is assigned to the conversation

.id

The ID of the conversation

.status

Status of the conversation can either be assigned, resolved or new

message.text

The text content of the message received in the automation

metrics.average_wait_time

Average wait time for a reply to be sent to a conversation in the group in which the conversation is assigned