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TABLE OF CONTENTS
- Download Transcript
What is the Download Transcript app?
Download Transcript is an app that allows agents to download an entire conversation transcript in one click as a text file (.txt) on your local device.
Download Transcript is available in the Freshdesk Messaging Apps store (Marketplace). The limit to the number of messages sent in a conversation is 200.
How to install Download Transcript:
To install go to Apps > Chat, Video and Telephony > Download Transcript > Install.
You will be redirected to the configurations screen
Before you can start using Download Transcript, you need to add the API Token of your Freshdesk Messaging account.
How to get API Token
To get the API Token, go to Admin > API Tokens > Generate Token. Once the token is generated, click copy
Then paste it to the App settings. Once you’ve added the API Token, click Verify and then Save.
The app is ready to use now.
How to download transcripts?
Navigate to any conversation in Inbox and then click on the ⬇ icon at the bottom of the message editor
The conversation transcript will be automatically downloaded and stored in your local device.