We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


You can collaborate with other agents on a conversation and add private notes to keep other agents in the loop.

To do so,

  • Select the group or agent within a group from the Assign to drop-down. The conversation is assigned to the selected group or agent.


You must have created groups before-hand for it to be displayed in the Assign to drop-down.