We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
The Freddy Self-service bot supports a wide variety of input options that you can make use of which includes but is not limited to:
- Alphanumeric input
- File & image
- Text fields
- Customer details (Email, language, name, phone number)
You can also deploy bots on other channels. Depending on the channel in which you are deploying the widget, the input options will also change. Here's a quick overview of the different input options available across the different channels where you can deploy the bot.
|Features||Conversations widget||Self-service widget||Messaging channels|
(Facebook, WhatsApp, LINE, ABC)
|API Calls||Supported||Supported||Supported |
|Campaigns||Supported ||Not supported||Not applicable|
|Carousels||Not supported||Supported||Not supported|
|Date and time picker||Not supported||Supported ||Not applicable|
|Dropdowns||Supported||Supported ||Not supported|
|Flows||Supported ||Supported ||Supported|
|Files, video, and audio||Not supported||Supported ||Not supported|
|Images||Not supported||Supported ||Supported |
|Live chat||Supported ||Supported ||Supported |
|Rating||Not supported||Supported ||Not applicable|
|Text fields & URL inputs||Supported ||Supported ||Supported |
|Topics||Supported ||Not supported||Not applicable|
|Typical response time||Supported ||Not supported||Not supported|
|Typing indicator||Supported ||Not supported||Not supported|
|Widget actions||Not supported||Supported ||Not applicable|
Note: Features marked as not applicable are not technically supported in the respective channels. For example, the widget actions are not technically supported in messaging channels.
We shall start offering those features if they are available those channels.