If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
How to integrate bot builder with your Freshchat account
Modified on: Thu, 1 Jun, 2023 at 2:49 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
A quick guide to integrating your bot builder with your Freshchat account in the Unified Bot Builder:
Open the bot you want to configure
Click on the New Version button to create a new version
Go to the Deploy tab and select the Conversations widget under Deploy options
Click Save and then publish the bot
Click on Topic
On the Topics page, click on the topic you want to map the bot to or create a New Topic
Toggle ON the ‘Trigger a Bot’ option and a dropdown with all bots will be displayed
Select the bot that needs to be reconfigured and hit Save
You can use the Conversations widget for Channel specific use cases like WhatsApp, Apple Messages for Business, etc.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?
