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    FAQ REPOSITORY

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    Multilingual FAQs

    Does Freshchat support FAQs in multiple languages?

    Freshchat supports FAQs in multiple languages. You can find the list of supported languages here:


    Language

    Arabic

    Catalan

    Chinese (Simplified)

    Chinese (Traditional)

    Czech

    Danish

    Dutch

    German

    English

    Estonian

    Finnish

    French

    Hungarian

    Indonesian

    Italian

    Korean

    Latvian

    Norwegian

    Polish

    Portuguese

    Portuguese - Brazil

    Romanian

    Russian

    Slovak

    Slovenian

    Spanish

    Spanish - Latin America

    Swedish

    Thai

    Turkish

    Ukrainian

    Vietnamese

    Hindi

    Hebrew

    Khmer

    Malay

    Japanese

    How can I get the widget content to be displayed in another language?

    You can change the widget content to any language you prefer. To do so, you have to make changes to the code snippet by editing the given text fields. For more information, visit Freshchat developers portal: https://developers.freshchat.com/#customisation-wgt


    Note: We don’t support native multilingual support for the agent interface yet.


    Is there a way to override the browser language or locale to show FAQs of a different language?

    No. This functionality is not available today. The user can change browser language and see the FAQ content in that language.

    How does Freshchat determine the display language of FAQs?

    Categories and FAQs can be added in multiple languages. Freshchat currently supports 32 languages. It uses the user locale settings to determine the language in which the FAQs are to be displayed to a user.
    In case of mobile users, the locale can be identified from the app or the user device. The app’s user locale takes priority over device’s user locale. 


    For web users, Freshchat uses the browser’s locale. This helps to ensure that the FAQs are always delivered to the user in their language. 


    However, if the language for a user locale hasn’t been added / enabled in the Languages section of Admin, then the FAQs will be displayed in the pre-configured Primary Language.

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