If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
How does Freshchat determine the display language of FAQs?
Modified on: Mon, 6 Jun, 2022 at 3:43 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Categories and FAQs can be added in multiple languages. Freshchat currently supports 32 languages. It uses the user locale settings to determine the language in which the FAQs are to be displayed to a user.
In case of mobile users, the locale can be identified from the app or the user device. The app’s user locale takes priority over device’s user locale.
For web users, Freshchat uses the browser’s locale. This helps to ensure that the FAQs are always delivered to the user in their language.
However, if the language for a user locale hasn’t been added / enabled in the Languages section of Admin, then the FAQs will be displayed in the pre-configured Primary Language.
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