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On the Sprout plan, your chat history is available only for 30-days. This means you can access conversations that have taken place in the last 30-days. If you want all conversation history, you will have to switch to the Blossom Plan or above.
What does 30-day chat history mean?
On the Sprout plan, your chat history is available only for 30-days. This means you can access conversations that have taken place in the last 30-days. If you want all conversation history, you will have to switch to the Blossom Plan or above.