When you sign up for a free Freshchat account, you will be on the Estate plan for the first 21-day free trial period. Post which, you can switch to Freshchat's Sprout plan which is free upto 10 team members and 10 Monthly Unique Visitors per month.
Checkout our pricing page to see a comparison of our different plans.
To sign up for a Freshchat account, click here.
To switch plans,
1. Go to Settings.
2. Click Billing.
3. Click Change Plan.
4. Click Sprout Plan.
5. Click Choose Plan.
If your account gets suspended, you can switch to Freshchat Sprout plan for free.
Consider this, you add agents and delete them within your billing cycle. But you will be billed for the entire set of agents (including the deleted agents) for that cycle. The additional billing amount will be offered as credits which will be adjusted against the next billing cycle.
Credits have no currency or exchange value, they are non-transferable and non-refundable, and will expire following the termination of your paid services plan with Freshchat. Credits will be used against subsequently generated invoice(s).
You can pay through Paypal. We also have an offline payment mode available. To avail that, your account must meet the following criteria:
Be a paid plan
Be annually billed
Must have at least 15 agents
Offline payment mode does not support active team member pricing. Chat with us or email to email@example.com for more details.
Check out our detailed billing guide or email us at firstname.lastname@example.org.
The plan you choose for your account doesn’t always have to be permanent. If you need deeper with other products integrations or access to features not in your current plan, you can upgrade your plan. Likewise, if you own a small sales/support team, are content with limited features or scaling down, you are free to downgrade your plan to one that best fits your needs.
You can upgrade or downgrade your plan by going to:
Settings -> Billing -> Change Plan
Keep in mind that when you downgrade to a lower plan, features and data limits available in higher plans will become unavailable. Specifically, here is what you’ll lose out on when downgrading to each plan,
On downgrade to:
You will loose access to Multilingual FAQs, Intelli-assign and Dashboard
In addition to all the above, you will lose out on In-app campaigns, Clearbit integration and Bots.
You will be limited to a Single triggered campaign.
- In addition to all the above, you will lose out on Assignment rules, all campaigns, FAQs, Business hours, Conversation labels, CSAT, Full contact, Zendesk integration, Reports, Smartplugs, Unread email notification, Events and events timeline.
- You will be limited to 10 team members and 10K MUV
- You will be limited to a 21-day conversation and search history.
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who visits/accesses your website within a period of 21-days. They could be your potential leads/prospects interested in your product/service. The unique visitors are determined by a cookie that lasts for a period of 1 year or until the users clear their browser cookies for websites.
For mobile apps, the equivalent is monthly active user - an app user who opened your app at least once within the 21-day window. A unique app user is determined as the unique instance of the app installation until the user's app data is cleared or the app is uninstalled.
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who accesses your site within 21-day window. The unique visitors is determined by a cookie that lasts for a period of 1 year or until users clear their browser cookies for websites.
For mobile apps, the equivalent is a monthly active user - an app user who opened your app at least once within the 21-day window. A unique app user is determined as the unique instance of the app installation until the user's app data is cleared or the app is uninstalled.
On the Sprout plan, there is a hard limit of 10,000 MUV. On Blossom, Garden and Estate, your account will not be charged anything for upto 200K MUV. Once your MUV limit crosses 200K, your account will be charged $50 per month for every additional 100K above 200K. Let us look at some example cases:
CASE 1: Your current MUV is 160K -> you are not charged anything
CASE 2: Your current MUV is 350K -> you will be additionally charged $100 ($50 for 200-300K and another $50 for 300-40K)
The account administrator can change card and payment information anytime by going to Settings -> Billing -> Update Card.
On the Sprout plan, your chat history is available only for 21-days. This means you can access conversations that have taken place in the last 21-days. If you want all conversation history, you will have to switch to the Blossom Plan or above.