When you sign up for a Freshchat account, you will be on the Pro plan for the first 14-day free trial period. Post which, you can switch to the Free Freshchat plan which is free up to 100 team members and 10K Monthly Unique Visitors.
Start your free trial here (no credit card required). Once you sign up, you'll get access to the Pro plan for 21 days. You can shift and try out different plans during your trial period. At the end of the trial period you will be shifted to the Free plan unless you start paying and using one of the paid plans. Checkout our pricing page to see a comparison of our different plans.
To switch to the Free plan:
1.Go to Admin > Billing
2. Click Change Plan.
4. Choose the Free plan
Note: At the end of your trial period, you won't be able to use your account with the paid plans — you will need to switch to the Free Freshchat plan.
You can pay through Paypal. We also have an offline payment mode available. To avail that, your account must meet the following criteria:
Be a paid plan
Be annually billed
Must have at least 15 agents
Offline payment mode does not support active team member pricing. Chat with us or email to [email protected] for more details.
Check out our detailed billing guide or email us at [email protected].
Keep in mind that when you downgrade to a lower plan, features and data limits available in higher plans will become unavailable. Specifically, here is what you’ll lose out on when downgrading to each plan,
On downgrade to:
Garden
You will loose access to Multilingual FAQs, Intelli-assign and Dashboard
Blossom
In addition to all the above, you will lose out on In-app campaigns, Clearbit integration and Bots.
You will be limited to a Single triggered campaign.
Sprout
- In addition to all the above, you will lose out on Assignment rules, all campaigns, FAQs, Business hours, Conversation labels, CSAT, Full contact, Zendesk integration, Reports, Smartplugs, Unread email notification, Events and events timeline.
- You will be limited to 10 team members and 10K MUV
- You will be limited to a 21-day conversation and search history.
| Note | No credits/refund will be issued when you downgrade/cancel your plan. However, you can continue to use the features of your current plan till the current subscription ends. For more details, check our terms and conditions. |
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who visits/accesses your website within a period of 30-days. They could be your potential leads/prospects interested in your product/service. The unique visitors are determined by a cookie that lasts for a period of 1 year or until the users clear their browser cookies for websites.
For mobile apps, the equivalent is monthly active user - an app user who opened your app at least once within the 30-day window. A unique app user is determined as the unique instance of the app installation until the user's app data is cleared or the app is uninstalled.
On the Sprout plan, your chat history is available only for 30-days. This means you can access conversations that have taken place in the last 30-days. If you want all conversation history, you will have to switch to the Blossom Plan or above.
When you sign up, you instantly get access to our fully-loaded Pro plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Navigate to Admin > Billing in Freshchat to modify your subscription details.
Contacts are leads and users you chat with. With Freshchat get unlimited contacts on any plan — save and access their data without pay anything extra.
No. Freshchat does not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your billing cycle.
MUV stands for Monthly Unique Visitors. The MUV is the number of individual users, who visit your website where the Freshchat widget is embedded, within a 30-day window. The uniqueness of the visitor is determined by a cookie that lasts for a period of 1 year or until the users clear their browser cookies for websites.
For mobile apps, the equivalent is a monthly active user - a user who opened your app at least once within the 30-day window. A unique app user is determined as the unique instance of the app installation until the user's app data is cleared or the app is uninstalled.
On the Sprout plan, there is a hard limit of 10,000 MUV per account. On Blossom, Garden, Estate, and Forest, your account will not be charged anything for up to 100K MUV, 200K MUV, 300K MUV, and 400K MUV respectively on a per-agent basis. Once your MUV limit crosses the respective initial limit, your account will be charged $39 per month for every additional 100K. Let us look at some example cases:
CASE 1: You are in Blossom Plan and your current MUV/Agent is 80K -> you are not charged anything
CASE 2: You are in Blossom Plan and your current MUV/Agent is 250K -> you will be additionally charged $78 for the account ($39 for 100-200K and another $39 for 200-300K)
The account administrator can change card and payment information anytime by going to Admin > Billing > Update Card.
