We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


If you've integrated Freshdesk Support Desk and Freshdesk Messaging, but you're facing issues where the screen is always loading or blanking out, please try out the following:


  1. Check if you have added the right API keys to complete the integration.
  2. Refer to these solution articles to make sure the integration works both ways:
    1. Freshdesk Messaging — Freshdesk Support Desk integration.
    2. Freshdesk Support Desk — Freshdesk Messaging integration.
  3. Try clearing your cache on your browser and refresh the page. 


Your issue should be resolved. If it's not yet resolved, please reach out to support@freshchat.com.