I’m getting the user details as “John Doe” for all the users in User Details and Properties. Why?

Modified on: Mon, 2 Nov, 2020 at 6:38 PM

This might occur if you had pasted the optional code for identifying the user from Admin > Web Messenger.

Remove that code from the <body> segment to avoid this issue. We suggest you use Bots or Pre-chat Form to collect user details.