This might occur if you had pasted the optional code for identifying the user from Settings->Web Messenger.
Remove that code from the <body> segment to avoid this issue. We suggest you use Bots or Pre-chat Form to collect user details.
I’m getting the user details as “John Doe” for all the users in User Details and Properties. Why?
Modified on: Wed, 2 Jan, 2019 at 6:15 PM
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
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