I’m getting the user details as “John Doe” for all the users in User Details and Properties. Why?
Modified on: Wed, 2 Jan, 2019 at 6:15 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
This might occur if you had pasted the optional code for identifying the user from Settings->Web Messenger.
Remove that code from the <body> segment to avoid this issue. We suggest you use Bots or Pre-chat Form to collect user details.
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