Send proactive messages and engage your customers and leads

Engage your customers and leads by sending proactive contextual messages at the right time in Freshchat. Nurture prospects, onboard new users, up sell to customers, and re-engage users by sending targeted email, in-app and push messages based on their actions within your app/website. 

You can create three types of campaigns in Freshchat,

You can send Targeted Messages and Emails only to users who have previously interacted with you on Freshchat.


Campaigns (Triggered Messages, Targeted Messages, Scheduled and Triggered Emails are only available as part of the 'Acquisition and Engagement add-on' from Blossom plan and above.