If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
How to re-deploy Answerbots in the UBB post migration
Modified on: Mon, 6 Jun, 2022 at 3:44 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To continue using Freddy Answers within Freshchat 's latest (2021 and above) plans, there are a few actions that you need to take. The configured Answers that are migrated to the latest plans will be in the draft state by default, please re-deploy them for continued usage.
A quick guide to re-deploy bots:
Open the migrated bot that you have to re-deploy
Go to the ‘Deploy’ tab within the bot
Choose ‘Conversations widget’ under Deploy options
Configure any other changes if needed
Hit Save and publish the bot
Go to Admin → Topics
Click on the topic you want to map the bot to or create a New Topic
Toggle ON the ‘Trigger a Bot’ option and a dropdown with all bots will be displayed
Select the bot that needs to be reconfigured, hit Save, and publish
Freddy Answers will now be ready to use within the Unified Bot Builder.
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