Reconfiguration steps in Unified Bot Builder (UBB)

Reconfiguring your bots and widgets in the Unified Bot Builder (UBB)

Modified on: Thu, 1 Sep, 2022 at 3:23 PM

When you migrate from older Freshchat plans to 2021 Freshchat plans, you have to re-configure certain bot flows to retain existing features and functionality. Here is a list of what needs to be done:

Bot Type	How to reconfigure
Answerbot	1. Flow trigger/Custom bot integration: a. How to create flows on UBB b. How to map flow to Answers 2. Transfer to Agent How to reconfigure transfer to an agent 3. Create a ticket How to reconfigure ticket creation 4. Re-deploy Answerbot
Custom Bot	Steps to create flows on UBB
FSS add-on	Re-deploy chat widget configurations
Hallway Lead Bot and Frank bot	Steps to create flows on UBB
Frank Bot	Configure Answers on UBB