We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Yes, you could add showFAQOnOpen: true under config and that would display the FAQs first to the visitor when they click on the chat widget. You would also be able to hide the FAQs tab by making use of hideFAQ: true.