With pre-chat forms on Freshchat greet your customers with a form to collect the necessary details offering a great customer service experience on Freshchat . With pre-chat forms, you can collect information from your visitors even before the chat begins.
You can also use Bots to collect information instead of using pre-chat forms. Bots are engaging, interactive, and help you spare your visitors and customers the trouble of manually filling pre-chat forms. To learn more about bots, click here.
If you still prefer traditional pre-chat forms over bots for your business, you can use the following code snippet. Add this code snippet inside body tag.
Note: If you already have the Freshchat initializing code window.fcWidget.init() or window.fcSettings(), please remove it prior to adding this code. This code needs to be added inside the body tag.
This is a sample snippet. You can modify the fields based on your requirements.
In the above code, replace "WEB_CHAT_TOKEN" with Freshchat Conversation widget (web messenger) token from Admin > Account Settings > Integration Settings in your web.freshchat.com account.
If you have any queries or need more customizations, contact us at support@freshchat.com
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