With pre-chat forms on Freshchat greet your customers with a form to collect the necessary details offering a great customer service experience on Freshchat . With pre-chat forms, you can collect information from your visitors even before the chat begins. 



You can also use Bots to collect information instead of using pre-chat forms. Bots are engaging, interactive, and help you spare your visitors and customers the trouble of manually filling pre-chat forms. To learn more about bots, click here.


If you still prefer traditional pre-chat forms over bots for your business, you can use the following code snippet. Add this code snippet inside body tag.



Note: If you already have the Freshchat initializing code window.fcWidget.init() or window.fcSettings(), please remove it prior to adding this code. This code needs to be added inside the body tag.



This is a sample snippet. You can modify the fields based on your requirements.

<script src="https://snippets.freshchat.com/js/fc-pre-chat-form-v2.min.js"></script><script>  var preChatTemplate = {    //Form header color and Submit button color.    mainbgColor: '#0aa4db',    //Form Header Text and Submit button text color.    maintxColor: '#fff',    //Chat Form Title    heading: 'GadgetGod',    //Chat form Welcome Message    textBanner: 'We can\'t wait to talk to you. But first, please take a couple of moments to tell us a bit about yourself.',    //Submit Button Label.    SubmitLabel: 'Start Chat',    //Fields List - Maximum is 5    //All the values are mandatory and the script will not work if not available.    fields : {      field1 : {        //Type can be either text or title        type: "title",        //Label for Field Title, can be in any language        label: "Title",        //Field ID for Title        fieldId: "title",        //Required "yes" or "no"        required: "yes",        //Error text to be displayed        error: "Please Enter a valid Title"      },      field2 : {        //Type for Name - Do not Change        type: "name",        //Label for Field Name, can be in any language        label: "Name",        //Default - Field ID for Name - Do Not Change        fieldId: "name",        //Required "yes" or "no"        required: "yes",        //Error text to be displayed        error: "Please Enter a valid name"      },      field3 : {        //Type for Email - Do Not Change        type: "email",        //Label for Field Email, can be in any language        label: "Email",        //Default - Field ID for Email - Do Not Change        fieldId: "email",        //Required "yes" or "no"        required: "yes",        //Error text to be displayed        error: "Please Enter a valid Email"      },      field4 : {        //Type for Phone - Do Not Change        type: "phone",        //Label for Field Phone, can be in any language        label: "Phone",        //Default - Field ID for Phone - Do Not Change        fieldId: "phone",        //Required "yes" or "no"        required: "yes",        //Error text to be displayed        error: "Please Enter a valid Phone Number"      },      field5 : {        //Type for Dropdown        type: "dropdown",        //Label for Field Dropdown, can be in any language        label: "Plan",        //Field ID for Plan Dropdown        fieldId: "plan",        //Required "yes" or "no"        required: "yes",        //Error text to be displayed        error: "Please select an option",        //Options for the Dropdown field        options: ['Sprout','Blossom','Garden','Estate','Forest']      }    }  };  window.fcSettings = {    token: "WEB_CHAT_TOKEN",    host: "https://wchat.freshchat.com",    config: {      cssNames: {        //The below element is mandatory. Please add any custom class or leave the default.        widget: 'custom_fc_frame',        //The below element is mandatory. Please add any custom class or leave the default.        expanded: 'custom_fc_expanded'      }    },    onInit: function() {      console.log('widget init');      fcPreChatform.fcWidgetInit(preChatTemplate);    }  };</script><script src="https://wchat.freshchat.com/js/widget.js" async></script>
JavaScript


In the above code, replace "WEB_CHAT_TOKEN" with Freshchat Conversation widget (web messenger) token from Admin > Account Settings > Integration Settings in your web.freshchat.com account.

    


If you have any queries or need more customizations, contact us at support@freshchat.com


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