We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

The pre-chat form can be used to collect details from the users such as name, email, etc before the chat begins. Checkout this support article for more information.