We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Prioritize your most important conversations and reply faster
In Freshchat it is easy to prioritize conversations that need the most attention. With Priority Inbox you can sort conversations based on who's been waiting for the longest.
Just go to your Freshchat Inbox and switch to Priority Inbox.
Priority Inbox highlights the time for which the messages have been waiting in your chat queue,
- First Response Due - You are yet to send the first reply to the user from your side.
- Response Due - You have replied to the first message from the user but haven't replied to subsequent messages from them.
- No Response Due - You have responded to the customer and there are no subsequent messages from them.
By identifying messages that need your immediate attention, you can reply faster and improve your CSAT scores.